Broke It? We'll Swap It.
every simpi glass bottle comes with 365 days of free replacements. drops, cracks, leaks, stuck pumps. no questions asked.
If It Breaks, Leaks or Sticks, It's Covered.
- lost or stolen bottles
- soap sheets and refills, since they're meant to be used up
- bottles bought from unofficial sellers
- claims made more than 365 days after purchase
- small scratches or faded print that don't affect how it works
Snap. Send. Swap.
takes about 2 minutes. we reply within 1 working day.
- 01
Snap It
take a clear photo of the damage and find your order number or receipt.
- 02
Send It
fill in the claim form below, then email your photo to contact@thelaundrypods.com with your order number.
- 03
Swap It
we ship your replacement within 3–5 working days. shipping's on us.
Have These Ready
Careful with the Pieces
no need to send the broken bottle back. wrap the pieces in newspaper, tape it up, and label it "broken glass" before binning.
Every Simpi Glass Bottle From an Official Channel.
up to 3 swaps per bottle within its 365 days.
Good to Know
Do I need to send the broken bottle back?
nope. a photo is enough. please dispose of it safely.
I bought it on Shopee. Am I covered?
yes, if it's from our official shopee store. use your shopee order number when you claim.
Who pays for shipping?
we do, for any address in malaysia.
Does my 365 days restart after a swap?
no. your replacement is covered until 365 days from your original purchase date.
I lost my receipt. Can I still claim?
send us the email or phone number you ordered with and we'll look it up.
What will I receive?
a new glass bottle with pump, same size and colour as your original where stock allows.
Claim Your Swap.
takes about 2 minutes. we reply within 1 working day.